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Feb 21, 2018

Hope is not a strategy. So says Wells Fargo’s SVP National Client Service, Heather Magaha who joins us from CCW and further shares that you’ve got to have a plan but at least try something. You can’t sit in status quo or you get nowhere- by definition. You’ve got to be brave. When she came into her role, she did...


Feb 14, 2018

The CMO of IHH Healthcare/Parkway Pantai, Alvin Neo joins us from CEM Asia in Singapore where he shares his organization is the second largest private hospital operator in the world by market capitalization. They service the middle class and above- those people who can afford, have the desire for and beyond the...


Feb 13, 2018

The h after the t in Thom of Thom Hacker is no accident. It’s been placed there after years of progression. Thom is responsible for supporting the online environment through his customer contact center. Any online purchase or order questions that you the customer have for the Home Depot go through Thom and his...


Jan 31, 2018

Recorded in advance of Customer Experience Management Asia, Miao Song joins us to share her thoughts on the digital transformation journey. There are two perspectives on which to focus- the external perspective- how is the organization connecting with customers in a digital fashion. There, you’re looking at...


Jan 24, 2018

The Senior Vice President of Global Merchant Support at Visa, Jeff Allison joins us from CCW Fall and shares that he came to Visa through the acquisition of Cybersource. Visa, Jeff notes is a surprisingly small company which leads one to understand that it’s actually a technology company. The value Visa saw in...