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Jan 15, 2019

Jamie campbell joins us and shares Bud's approach to communicating with the customer: "How do we kind of shorten the distance between you knowing that you wanted, to do something with your money and providing the financial product to get it done? Not based on the bank or anything but just the right product at the right...


Jan 8, 2019

Beju Shah joins us and highlights the importance of managing and understanding data: "Data isn't strategic, it's important and because it's important you need toit to give you importance over time. If there are executives that are not putting the emphasis on the data, they are accountable for that data and the...


Jan 1, 2019

Our CX London Panel discusses CX improvements: "What we were seeing is we were so transaction based. Five years ago if you tried to pay your bill, you could either pay online today the amount you owed, or you could call an agent and do the same thing. If you wanted to pay something different you'd have to call back...


Dec 25, 2018

Ali Bouhouch joins us and shares the importance of colleagues understanding how to properly implement RPA: "They understand that technology is a key component of that equation and they understand that the end of the day that we can only succeed when we keep the customer at the center of all the things we do, everything...


Dec 18, 2018

Mia Jalava joins us and shares her reasoning for running a proof of concept for integrating AI systems: "There is lots of influence on the customer experience when you are selling things, when you're delivering things, and on the other hand you are uniting our own organization. Because you can't get the information from...