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Jul 25, 2018

Ken Goldman joins us a puts on a clinic for business, life, geopolitics and more. He discusses his time as CFO for Yahoo during the Marissa Mayer years. He shares his thoughts on why things were they way the were and turned out the way they did. When the team had to fix everything from product to Board composition- the...


Jul 18, 2018

The Director of Contact Center for Global Services for Johnson & Johnson Katerina Vranovska joins us from Shared Services Eastern Europe in Budapest where she shares that her function was once internally facing and now she services external clients. Based in Prague, the organization is in the process of building a...


Jul 11, 2018

Turk Telecom’s Ahmed Gul joins us and shares his experience with the 200 year old company. Ahmed and the team are trying to expand into other markets. To do so, they’re developing products and services that they’re using at first- internally. Initial returns show 40% savings. That’s Visual IVR- the team also...


Jul 4, 2018

From RBS, Nick Muir joins us and shares that it’s not the data that matters, it’s how you use it. He notes that the organization must find customer data wherever it is in the enterprise as there’s no point in having the data if you can’t use it to understand and interact with your customers better. He notes that...