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Dec 27, 2017

Bill Ashton joins us and lets us know that Jessica Alba in fact does come into the office every day. He explains that she is the ‘why’ person. He on the other hand is the ‘how' person. The Honest company had been growing quickly in e-commerce getting the brand into Target after 3 years. About 6 months later Bill...


Dec 20, 2017

Mark Buchanan joins us and shares that on his most recent journey- he and his team have collaborated with more than 10K globally distributed people in all kinds of different fields. There are more than 8K product skews meaning there’s an enormous range of jobs and expertise. As the organization has acquired over...


Dec 13, 2017

Global Service Leader for Dunn & Bradstreet, Brad Nichols joins us live from CCW Fall where he shares some background on an automation solution search from a past position. He explains that while it’s important to look for solutions for high volume low value calls of an easily solved nature, the low volume,...


Dec 6, 2017

Vice President Customer Assurance for Comcast Dana Wilson joins us and shares that very early on in her life she had a love of math science and engineering. She went to Drexel University and majored in chemical engineering. She graduated and became a process engineer at Philadelphia Gas Works. And it was there that...


Nov 29, 2017

Recorded at CCW, Jon Robertson joins us and shares that along the way, he woke up one morning and was experiencing numbness from the waste down. After many tests and MRI’s, doctors prognosticated that he might have MS. Now that we live in a connected world, it’s hard to turn off. And it seems that the first thing we...