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Oct 30, 2018

Laura Evans shares her how her experience brought her to her current position: "We always sort of keep the customer right at the very front of mind. There was a lot of looking at data and I guess with the background and the experience that I've gotten my previous roles, that was, probably part of the reason why I was...


Oct 23, 2018

"Without CX, our financial performance will never get to where we want it to be. We understand that customer needs change. If we don't keep up, we'll soon jeopardize our future success. We must understand how to make the customer experience the Bible to our business model." - Iassen Deenitchin, ING


Oct 16, 2018

Jason Liberman shares the importance of staying relevant and competent in the online payment space."I think it's encouraging that for companies to stay relevant right now, they need to be competitive, they need to be strategic, and they need to move quickly. For us, from a controls standpoint, it's exciting because we...


Oct 9, 2018

Alexis Smith on applying customer policy to the employee: "The reality is if you buy a beer and you hate it, not great, and I hope you don't buy one of our beers and hate it, but if you buy a beer and you hate it, you can return it, you can get your money back, you can exchange it for something else, but if you buy a...


Oct 2, 2018

Circle K's Jorgen Lislerud joins us and shares: "All of us feel we are customer centric, but most of the people when I had the voting and people were submitting their question on the poll, I could see that everybody feels that majority of the people in the room felt that they are not spending enough resources, be...