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Nov 20, 2018

Darya Williams shares TMobile's appraoch to encouraging frontline employees: "I would say what drives the people, what they're really hungry for, is they feel like it's the pay, they feel like it's the benefits, but that's not always true on the front lines. There are so many reasons why those people come into work and...


Nov 13, 2018

Chitra Unnikrishna shows us Koodo's approach to customer satisfaction: "Reducing effort is the best indicator of loyalty. There are companies that think that they have to add in products and services and other things to drive loyalty or reduce prices; but take away effort for the customer and that's the best...


Nov 6, 2018

Greg Marion shares his approach to adding value to customer experience: "We know what the interaction points are, but do we really fully understand how we're going to be different and when? Not through the the minimal viable product or prototyping. You can't do that until you have the strategies. So this is setting...