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Apr 25, 2018

From UBS Wealth Management, Ketan Semani joins us and shares his thoughts on digitalization, "There are two things, I think when I look at digitalization and the ecosystem that is developing, from a consumers prospective, they're looking that do organization I work with, or I need the services care for me? Do they have...


Apr 18, 2018

DBS Bank’s Managing Director, Head of Customer Experience Raju Nair joins us and shares that everything changed with the new CEO. "When he stated our new aspiration then was to become the bank of choice, initially. And he then said, 'Okay, we are the bank of choice for Asia, so we need to stand for Asian service. What...


Apr 11, 2018

You probably have never, ever wondered how running a post acute medicare care network is similar to running a casino, but Jim White’s done just that. He shares how he built up a keen understanding of the customer experience in his gaming career and how he brought that forward to working with seniors and others. So...


Apr 4, 2018

The VP and MD of International Markets for Harley Davidson, Marc McAllister joins us and shares that he’s responsible for a good portion of the globe. Recorded at CEM Asia in Singapore where Marc is based, he shares that the company is reinventing itself while remaining true to it’s storied brand roots. He notes...


Mar 28, 2018

The Senior Director of Operational Excellence and Six Sigma- US & Canada for Marriott Hotels, Sally Toister joins us from the OPEX Summit in San Diego where she shares that the organizations entire business is around customer experience. Her background is obviously as a six sigma practitioner. She was taught...