Dec 25, 2018
Ali Bouhouch joins us and shares the importance of colleagues understanding how to properly implement RPA: "They understand that technology is a key component of that equation and they understand that the end of the day that we can only succeed when we keep the customer at the center of all the things we do, everything...
Dec 18, 2018
Mia Jalava joins us and shares her reasoning for running a proof of concept for integrating AI systems: "There is lots of influence on the customer experience when you are selling things, when you're delivering things, and on the other hand you are uniting our own organization. Because you can't get the information from...
Dec 11, 2018
Justin Reilly joins us and shares insight some on overcoming challenges in starting a company: "When you're starting companies you have the problem of, 'I don't have enough money to do this, so I need to focus on the most valuable, most tangible problem that I can solve with the talent that I can get'. When you're at a...
Dec 4, 2018
Pia Baker joins us and shares her approach to problem solving between the employee and the customer: "I find that a lot of times, people just need guidance. Just don't tell them that customers are unhappy. Tell them why and give them the bandwidth to try and fix it."
Nov 27, 2018
Niki Chambeau shares her approach to customer experience through predictive analysis. "I don't want to nudge my customers anywhere. I don't want my customers to even have to get into touch because in my ideal world, everything will be proactive and nobody will have to get into touch with us."