Preview Mode Links will not work in preview mode

CX Network

May 24, 2017

Karen Ellis joins us from the Chief Customer Officer Exchange and, among other things, discusses her roughly 15 years at Hartsfield–Jackson Atlanta International Airport- the busiest airport in the world. It turns out that leadership at the airport likes that distinction and manages the organization to stay on top-...


May 17, 2017

Once a nurse, always a nurse, Lynn Skoczelas joins us from the Chief Customer Officer Exchange. She shares that the Chief Experience Officer title is new and that executives across the board should fully understand the value of experience vs. service. Service is being nice and following protocol. But to create...


May 10, 2017

Recorded at Next Generation Customer Delivery, Laura Behrens Wu joins us and takes us through her nomadic childhood where she lived on several continents. She goes on to share exactly how and why the internships and initial job that she had simply didn’t fulfill her. Whether it was the structure of the company or...


Apr 3, 2017

Recorded at Next Generation Customer Delivery, Deepa Gandhi joins us and shares that the 13 year old version of her wanted to be an engineer but later realized an interest in international studies which turned into a job in finance which has turned into a career in fashion. Deepa eventually came together with her...


Apr 3, 2017

Paul Jarrett joins us to discuss his and Bulu Box’s journey. After an initial launch into a hyper-niche market, Paul was pleased to find a more general yet still specific consumer. Paul explains that his wife and co-owner is actually the brains behind the operation. Each of them had worked with brands throughout...