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Jun 21, 2017

Kristin Guthrie joins us and discusses realizing the long pole in the tent is your data. The very first person she hired for her team was her marketing research scientist. Her desire was to collect all of her necessary data as quickly as possible. Kristin explains that there are a lot of areas in any organization that...


Jun 14, 2017

Claudiu Coltea joins us from the Chief Customer Officer Exchange and shares that for his organization, Customer Experience doesn’t have it’s own sandbox but the team makes other's sandbox' prettier. He says that the employee experience is a critical part of customer experience so his team collaborates with HR-...


Jun 7, 2017

Recorded at Next Generation Customer Delivery, Jennifer Skeen joins us and shares that she grew up an air force brat and having to immerse herself into new cultures consistently, she learned how to communicate with people by default. After getting a degree in biology and chemistry, Jennifer realized that her heart...


May 31, 2017

Alice Pope joins us from the Chief Customer Officer Exchange and shares her background growing up in the DC area. Her father was a professor and taught Alice that education was a foundational building block to help realize the American dream. The household had a culture of learning, she and her two siblings all ...


May 24, 2017

Karen Ellis joins us from the Chief Customer Officer Exchange and, among other things, discusses her roughly 15 years at Hartsfield–Jackson Atlanta International Airport- the busiest airport in the world. It turns out that leadership at the airport likes that distinction and manages the organization to stay on top-...