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Jan 17, 2018

Senior Director of Global E-Commerce for Mondelez, Ganesh Kashyap joins us from Customer Experience Management Asia where he shares that in order to understand where consumers are going and be there in an appropriate way, you need to understand where they’ve come from. The companies categories and brands are typically...


Jan 10, 2018

Electronic Arts’ Head of Player Experience Operations, John Pompei joins us from CCW Fall and shares that the EA player is pretty broad and pretty diverse. John’s 24 year old son is considered a player but his 81 year old mother is also considered a player. He’s got a 19 year old nephew who’s also a player- the...


Jan 3, 2018

Peter Paluzzi joins us explaining that the bond between his brand and customer was forged by Hamilton Carhartt supplying the need of the railroad worker. Peter is a self described manufacturing guy who’s had experience on the plant floor all they way through the executive office. He shares his vantage point going from...


Dec 27, 2017

Bill Ashton joins us and lets us know that Jessica Alba in fact does come into the office every day. He explains that she is the ‘why’ person. He on the other hand is the ‘how' person. The Honest company had been growing quickly in e-commerce getting the brand into Target after 3 years. About 6 months later Bill...


Dec 20, 2017

Mark Buchanan joins us and shares that on his most recent journey- he and his team have collaborated with more than 10K globally distributed people in all kinds of different fields. There are more than 8K product skews meaning there’s an enormous range of jobs and expertise. As the organization has acquired over...