General Manager for Customer Service Operations in Strategy
with Arizona Public Service, Hui Wu Curtis joins us and shares her
shift from hospitality to energy was actually seamless in that the
organization knew it was time to focus on CX. Of course many
organizations across myriad industries have realized that CX must
now be a focus. Hui then takes us through an example of rallying
hundreds of thousands of people around CX through ensuring that
everything an organization does is focused on a benefit for the
employees or the customers.