May 30, 2018
Susie Deveault joins us from the Chief Customer Officer
Exchange where she focuses on every specific aspect of the customer
experience and every deliverable of the product. She
discusses how and why people travel. She understands that to
travel with your family is quite an imposition on the budget. And
she doesn’t have tangible inventory understanding that when you get
down to it, she’s selling a dream, time with your family, memories.
So Susie's job is to ensure that that dream is precious.
On how she works, Susie's father was a fireman and taught her
that you have to be able to work with a team and that teamwork
could literally be a matter of life and death.