Oct 9, 2018

Alexis Smith on applying customer policy to the employee: "The reality is if you buy a beer and you hate it, not great, and I hope you don't buy one of our beers and hate it, but if you buy a beer and you hate it, you can return it, you can get your money back, you can exchange it for something else, but if you buy a career and you hate it, there's not really a receipt or a return policy for that. So we set out, and I challenged the team to say, "How do we go from beer sampling to career sampling?"