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Aug 16, 2017

Made possible by Microsoft, we take a tour of the solution hall at CCW in Las Vegas. This gives you an opportunity to get a quick understanding of the solutions that were represented at the event whether you attended…or not. We visit cognitive services, workforce optimization solutions, automated...


Aug 9, 2017

Former marketer and current creative director for Cirque du Soleil, Jean Guibert joins us from C2 and shares that he’s just finished a tremendous amount of work- the opening ceremony of the pan american games and the Cirque's Volta who’s production process took a full two years. The first phase of production went...


Aug 2, 2017

Recorded at CX Retail Exchange, Jennifer MacMenamin joins us and shares that she and her team have been engaged in customer experience and caring for the fracture points in the digital experience- but they had always taken an operational lens to it as opposed to the guest lens through which now they see. The goal is to...


Jul 26, 2017

Kathryn Moore joins us and discusses the difference between omnichannel vs interconnected retail. She’s got one foot in today and one foot in tomorrow each day. An Atlanta native and originally a thespian she learned how to try things on stage, something which she brings to the office. She shares that you can only...


Jul 19, 2017

Jerry Roberts joins us and discusses his history in retail which is really the recent history of the retail industry. He spent time at Radio Shack and Walden Books and Borders going from specialty retail to big box retail in it’s early heyday. Radio Shack was his first real P&L giving him great business training....