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Oct 11, 2017

Peter Guber joins us and shares his experience being a film producer with the credits of Rainman, Batman, Five Easy Pieces, Easy Rider & Midnight Express among many others...as well as a professional sports team owner of the Golden State Warriors and Los Angeles Dodgers among others. He notes the difference of...


Oct 4, 2017

Recorded at CCW, Jason Daniels joins us and shares his experience in dealing in emergency situations from his background in the military to medical clinics in Canada to International SOS to his current position at AXA Assistance. On being on the front lines, Jason shares that you learn a lot about yourself...


Sep 27, 2017

Recorded at CCW Cheryl China joins us and reviews her 19 year history at Citizens Bank. She still to this day makes it a point every single day to walk out onto the floor of the contact center with a key point being to say good morning to everyone or at least welcome folks at the beginning of their respective days. She...


Sep 20, 2017

Eytan Bensoussan joins us and shares his thoughts on customer experience from a fintech perspective. His thoughts are if you’re creating a new option, the role of the bank should be different. And so in servicing small business owners, Eytan’s point of view is the role of the bank should be a first line of defense...


Sep 13, 2017

Rod Johnson joins us and shares that he runs service operations for Farmer’s Insurance. He says that he’s responsible for service related to customers interaction with agents in person on the phones and digitally. The technology that Rod and his team is building has to address that fact that the brand has to be...